Legal

Privacy policy

Last updated 21 September 2026.

Who we are

removebg is operated by Aionixsoft LLC, based in Tbilisi, Georgia. You can reach us at aionix@aionixsoft.com.
This policy covers the website at remove-bg.uk and the API behind it. If you use removebg from the UK or the EU we treat the rights in this policy as applying to you even though our company is established in Georgia.

Account details: email address, an optional display name, a password hash, and the Google account identifier if you sign in that way.
Images: the file you upload and the cutout we produce, kept in object storage so you can download them again later. Guest jobs are reachable through the signed link from that session.
Usage records: credit movements, the size and format of each job, and a keyed hash of the IP address behind each free preview. The hash lets us count three previews a day without keeping a readable log of who visited.
Billing records: a customer id at Dodo Payments, the plans you bought and the state of your subscription. Card details never reach our servers.
Product analytics: events such as page views, uploads, errors, checkouts and payments, together with a browser identifier so a guest later signing in is not counted twice. After you sign in we attach your account id and email to that history.

To run the service you asked for: producing cutouts, keeping your balance accurate and letting you download files again.
To keep the free tier usable and to stop automated abuse of it.
To take payment and meet accounting obligations.
To see where people drop off, which errors they hit, and how the product is used, including by watching session recordings.

Cutouts are produced by Leonardo.ai acting on our behalf. Storage of your files is switched off in that integration, so images are not kept in their library.
Payments go through Dodo Payments, which receives your email and the plan you chose, never your images. They act as merchant of record and handle sales tax.
The site is hosted on Railway. Originals and cutouts live in their object storage.
Cloudflare Turnstile runs the bot check on free uploads.
Google receives what is needed to complete Google sign-in if you choose that option.
PostHog (EU cloud) receives product analytics, error reports and session recordings.
We do not sell personal data and we do not use your images to train models.

We use PostHog to record how the product is used. That includes page views, button clicks, technical errors, and session recordings of the pages you visit on removebg — navigation, clicks and what was on screen.
Recordings are used to debug problems and improve the product. They are not used for advertising.
A first visit also sees a cookie notice. Pressing OK records that you have read this explanation. The notice does not pause analytics; the service already needs cookies to keep you signed in and to attribute a job to the browser that started it.

cutout_at and cutout_rt — signed-in session. HttpOnly cookies, about 20 minutes and 30 days. Required to stay logged in.
cutout_oauth_state — short-lived cookie set only while Google sign-in is in progress.
PostHog cookie and localStorage — a browser identifier, session analytics and recordings. Set on first visit.
Cloudflare Turnstile may set its own cookies as part of the bot check.
Google may set cookies on their own domain during Google sign-in.
cutout_cookie_notice_ack in localStorage — remembers that you pressed OK on the cookie notice.

Images stay until you delete them or close your account. Guest files follow the signed link and are not listed in an account.
Credit and billing records are kept for as long as accounting rules require, even after an account is closed.
Hashed IP counters are only useful for the UTC day they cover.
Analytics and recordings are kept in PostHog under that project's retention settings.

You can delete individual images from your account page.
You can ask for your account and its files to be deleted, or for a copy of the data we hold about you, by writing to aionix@aionixsoft.com. We act on that within a few working days.
If you are in the UK or the EU you can also object to analytics, ask us to restrict processing, or complain to your local data protection authority. For the UK that is the ICO.
You can clear this site's cookies and localStorage in your browser; you will be signed out and the cookie notice will show again.

We are in Georgia. Processors listed above may handle data in the EU, the UK, the United States or other countries. We use them only to run removebg.

removebg is not directed at children under 16. If you believe we have an account for someone younger, write to us and we will delete it.

If this policy changes in a way that matters, we will update the date at the top of this page. Continued use of the service after that date is the new version applying.